[2022] Customer Service 2.0: Learn Digital Customer Service
Last updated 11/2021
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.43 GB | Duration: 1h 15m
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more.
What you'll learn
Use the IPX system to diagnose and solve customer issues in a community-first context that's appropriate for the social media era
Mirror tone and provide social customer care for a global base of digitally-connected users
Monitor your brand on social media, blogs, and other digital channels
Generate revenue through compassionate customer service
Requirements
There are no prerequisites to participating in this course!
Description
Version 3.2, fresh for 2022!5/5 Stars: "This course has been an amazing experience for me because it helps me to learn new ways to provide better support. Thanks for all the lessons, you are a great teacher!" - Mazharul Islam5/5 Stars: "I just loved the format of this presentation. the short segments made it easy for me to complete this course quickly with all the interruptions I usually get during the day. Thank you!" - Genevieve ClementCustomer Service 2.0: Upgraded for the Social Media EraCustomer service leadership and communication skillsAuthentic customer support for the social media / smartphone worldDiagnosing, prioritizing, and solving customer issuesLeverage customer support for product managementLoyalty and customer relationship managementEarn your Digital Customer Service Certificate fast!Perfect for Early-career Professionals, Product Teams, and EntrepreneursWhile professionals in many functions and across many geographies will benefit from this course, some audiences that will likely find immediate applications for these skills are:Early-career professionals looking to join customer service teams (a...
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