Cisco Customer Success Manager - Getting Certified
Last updated 9/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.24 GB | Duration: 2h 53m
The ultimate guide to fulfill the Customer Success Manager role and help customers achieve their business outcomes
What you'll learn
Provide a thorough introduction, tools, concepts, and skills practice to prepare for the CSM role
Give you experience with common practices and expected tasks, including confidence using terms such as Annual Recurring Revenue (ARR), Lifetime Customer Value
Help your customers realize value from their solutions and achieve their business outcomes
Practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies
Requirements
Experience with and interest in working with customers to determine, measure, and deliver business outcomes through the implementation of technology
Time spent in a customer facing role, including technical sales, system engineering, or similar will be especially helpful
Description
This course focuses on enabling students to develop their knowledge, skills, and competence to prepare them for their CSM role and provide them with the confidence needed to perform that role. A particular focus of the course is to provide students with the ability to grow their real-world experience in a safe environment through the use of practical exercises and role plays. This course will also aid the student in preparation for the Customer Success Manager Certification.The Cisco Customer Success Manager Certification provides a solid framework and a core set of skills and knowledge to help you deliver immediate value to your relationship with your customers. Validate your ability to develop and integrate solutions, identify adoption barriers and how to remove them, implement adoption frameworks and interpret...
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