Last updated 11/2020
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 503.46 MB | Duration: 0h 31m
The course explains when coaching fails to improve performance, behavior, & motivation, it's time for Counseling.
What you'll learn
Discover the importance of counseling to solve sales performance problems.
Explore how to improve attitude, motivation, or behavior challenges.
Identify how to follow-up with an action plan, and next steps, if needed.
Requirements
There is no advanced preparation required. We recommend that you complete related courses: Sales Coaching for Results, and Sales Leadership courses 1 & 2.
Description
Sales coaching is ideal for skill development but often falls short when unrelated or non-skill problems arise. That's where counseling comes in to handle attitude, behavior, and motivation problems that impact a person's performance. Counseling can be helpful when a salesperson fails to improve skills in spite of coaching, or provides challenges like a bad attitude, insufficient motivation, poor work ethic, etc.In this course, the participant learns the difference between coaching and counseling, when to use counseling, and we will discover the process and pitfalls that make counseling an effective sales management tool.Counseling is a private and sensitive skill and needs to be planned carefully. Identifying a counseling problem is only the beginning and must be followed by careful documentation and preparation. One of the key concepts is developing an opening statement to share your concern and to set the stage for a productive counseling session. In addition, participants learn to plan questions to gain agreement, identify the cause, and solicit input for improving the situation.Effective counseling will generate a jointly-created action plan for improvement, monitored by the sales...
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