Customer Experience: Brand Promise & Customer Loyalty

What you'll learn
Learn how to define a brand purpose that will set the scene for your customer experience and align your organisation.
Requirements
No specific requirements necessary.
Description
About This CourseThis course, Customer Experience Management: Brand Promise & Customer Loyalty, can be enjoyed as a stand-alone course and - for maximum benefits - taken as the second in a three-course series entitled Customer Experience Management: Grow Your Business With A Purpose.In this course, the focus is predominately given to the importance of customer experience. Experts Shaun Smith and Andy Milligan will share the findings and research from their best-selling book, On Purpose: Delivering A Branded Customer Experience People Love, and some of the techniques their company, Smith+Co, uses to help organisations become purposeful in the experience they deliver to customers. They use case studies to illustrate the concepts and then teach you how to apply these principles to your own situation using the tools and guides provided. By the end of it you will be able to design a distinctive experience that will differentiate your brand.What Does It Mean To Be 'On Purpose'?Eight practices define the essence of being On Purpose. They describe the actions and behaviours of those brands that are transforming their markets through creating meaningful and intentional customer experiences; brands like Burberry, Zappos and Lego. In this rapidly changing world, it is vital for organisations to be agile and deliver customer experiences that differentiate them in the market place and continue to meet changing customer needs to sustain...

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