Omnichannel Sales & Service Management With Ai & Chat Bots

What you'll learn
Omnichannel Sales & Service Management with AI & Chat Bots
Facebook, Instagram, Whatsapp, Telegram, Apple, Wechat, Web, Bots and Chats Usage at Sales, Service, Digital Marketing
From calls to texting. Why digital channels become vital for literally any b2c business
Introduction to the world of chatbots
AI chatbots: what they can and can't do
Best practices: contact center
Best practices: ads, sales, loyalty and more
The most popular apps pt1: whatsapp, facebook, instagram
The most popular apps pt2: telegram, apple messages, wechat
Livechat: messaging on a company's website
An Ideal customer journey framework
Interactive Part
Requirements
No special requirements. Course for any who want to build a career at digital, sales, service, banking, finance and fintech areas.
Description
Welcome to course: Omnichannel Sales & Service Management with AI & Chat BotsYou will know about: Facebook, Instagram, Whatsapp, Telegram, Apple, Wechat, Web, Bots and Chats Usage at Sales, Service, Digital MarketingCourse provided by: The Retail Banking School, Lisbon, global banking, fintech and business school.Course Instructor: SLAVA POPKOV, Experienced Entrepreneur, CEO & Co-founder of Brandy. im Modern customer communications expert.After finishing of a course you will get: Double Diploma (UDEMY & RBS), Access to Interactive session and chat with Instructor and other students, ability to consider your real business and work questions and cases.Course Plan:1. About the coursre, topic and author2. From calls to texting. Why digital channels become vital for literally any b2c business?3. Introduction to...

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