Published 11/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 4.52 GB | Duration: 7h 34m
Operations management for products & services. Achieving performance via strategies, process design & supply chain.
What you'll learn
What operations management is.
Primary and secondary functions of an organization.
The differentiation between a product and a service.
The Characteristics of an operation
What the Triple bottom line means to an organization
Operation management indicators.
Stake holder expectations.
Understand the five key performance indicators quality, speed, dependability, flexibility and cost.
Understand what a strategy is.
Understand how strategies are created, how can ops management support or create a strategy.
Learn about order winning and order qualification characteristics of a product or process.
What is the product lifecycle and how it impacts strategies.
Learn about flow metrics of cycle time, Takt time, lead time, Work in progress & utilization via exercises.
Understand process design in the context of standardization and environment.
How process design is impacted by the volume and variety of product.
Understand how process mapping and process chart can help to improve and develop a process.
How process layout can be created and how it is correlated to the volume and variety of product to be made.
Line balancing. How to ensure that a process is ran as efficiently as possible.
How human resource management can help and aid operations management.
Learn how to design a job through Scientific management. Method Study, work measurement, work sampling and Time study will be understood through worked examples
Understand how important ergonomics and environment is in relation to job design.
Understand how job design has developed to include motivation theory which includes the behavioral approach.
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