Last updated 3/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.75 GB | Duration: 5h 51m
Lean how to create an actionable customer journey map and transform your customer experience.
What you'll learn
Create an actionable customer journey map
Uncover opportunities to optimise your customer experience
Gain the right knowledge and tools to diagnose serious customer experience issues
Understand different types of customer journey maps
Learn how to use CXDeployer - World's 1st integrated customer journey mapping software
Master building blocks of a customer journey map
Discover House of Customer Experience
Requirements
Desire to Learn, Apply and Grow Skills
Internet Access
Description
LEARN HOW TO TRANSFORM YOUR CUSTOMER EXPERIENCE BY UNDERSTANDING AND CUSTOMER JOURNEY MAPPING, FINDING PROBLEM AREAS, AND THEN SOLVING THEM.Discover how to model customer experience to understand customer actions, motivations, expectations, perceptions, and barriers across touchpoints with your business, enabling you to improve customer satisfaction, increase customer loyalty, lower the cost of customer service and acquire new customers and achieve excellence in customer experience.The customer experience is the next competitive battleground and the businesses that excel at customer experience outperform their competitors. Therefore, customer experience management is the top priority and the most significant objective of every business.Customer journey mapping is the foundation step of any customer experience transformation program to understand the current state, baseline the current performance, uncover issues and challenges to customer experience, identify failing interactions, missing touchpoints, moments of truth, and moments of frustration and discover underperforming channels.Visualizing the customer journey makes it easier to understand...
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