Customer Success: Build Cross-Functional Relationships
Last updated 1/2020
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.80 GB | Duration: 1h 25m
Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.
What you'll learn
Recognize why customer success is best suited to drive cross-functional efforts
Practice strategies to work collaboratively with marketing, sales, support, services, product, finance, and leadership
Build alignment across these teams to provide an exceptional customer experience
Combat cross-functional challenges that commonly hinder collaboration
Requirements
There are no requirements or prerequisites for this course.
You will get the most from this course if you are currently working in a customer-facing, corporate role.
Description
Have you ever been frustrated because it seems like other teams inside your company don't care about customers in the same way that you do? Do you want to encourage other teams to adopt a customer focus? Do you wish that you had the ability to effectively lead a cross-functional team in order to drive a better customer experience? If you said yes to any of these questions, this is the course you're looking for!Customer Success: Building Cross-Functional Relationships will help you understand the goals and pressures that drive other teams inside of your company, as well as the intersections between each team and Customer Success. We'll focus specifically on marketing, sales, support, services, product, finance, and leadership. This course will help you create a stronger customer experience by providing practical tips on how to engage other teams in your organization in a way that is meaningful to them. At the end of the course we'll zero in on three common blockers to building cross-functional relationships, and...
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