The Customer: How To Build Customer Loyalty (Bite Size)
Last updated 10/2015
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 502.18 MB | Duration: 0h 31m
Understand which loyalty strategies work and how in your business. Relationships and loyalty play a big role
What you'll learn
Identify loyalty building strategies
Build customer loyalty in your own business
Move beyond transaction customer relationships
Understand how loyalty programs drive business outcomes
Learn from examples that worked for other businesses
Create customer advocates
Requirements
A keen readiness to learn and put it into practice
Access to a computer, tablet or iPad
Headphones or speakers to listen to videos
Description
There is no question about the impact great customer service has on an organisation. How to build customer loyalty will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.This BITE SIZED course will give you the tools to move away from transactional customer interactions towards creating advocates and lifetime loyalty. You'll understand which loyalty strategies work and how they could work in your business. The customer experience is a human experience. This means relationships and loyalty play a big role; the stakes are high if you don't start recognising your customer as more than just a single point of sale.Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of...
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